Is this an emergency?
If you suspect carbon monoxide poisoning, get outside to fresh air immediately, then call 911. Carbon monoxide is odorless, so a lack of smell cannot confirm or rule out the gas. Active fire or urgent danger also needs emergency services right away.
Do not wait for an estimate or a website response in either situation.
A recurring concern that is not an emergency
- Describe the smoke or odor pattern and the appliance and use history to a qualified professional.
- More than one part of the system can contribute, so sweeping or a deodorant is not a universal fix.
- Avoid test fires and adjustments to dampers, windows, or appliances to see what happens, because those steps can make the situation less safe.
Information that helps without testing
- Note the issue you have already observed, such as when it happens and which room it reaches.
- Record the exact appliance and fuel type if you know them.
- Gather any previous inspection findings or service reports you have.
- Do not deliberately reproduce the smoke, climb onto the roof, or take the system apart to diagnose it.
- If there is a safety concern, stop using the appliance until a qualified professional has reviewed it.
