01
What details help first
- Your exact property address and ZIP code; confirm the relevant building authority if repairs are proposed.
- The appliance type—fireplace, stove or insert—and its fuel, if known.
- The reason for the request, such as routine service, a smoke concern, or a sale.
- The date of any previous inspection or report, and any changes you have noticed.
- Photos you can take safely from accessible areas. Do not climb the roof or take anything apart.
02
What to ask about the visit
- Ask how access to the fireplace or roof will be arranged for the actual appliance and scope.
- Ask what protection and cleanup the visit includes, since these details vary by job.
- Ask what preparation is needed, and follow the instructions from the professional who will do the work.
- You do not need to diagnose the problem before asking these questions.
03
What should never wait for a request
Suspected carbon monoxide poisoning needs you outside in fresh air immediately, then a call to 911. Active fire or urgent danger also goes to emergency services right away.
This routine inquiry form cannot dispatch emergency help. Use emergency services first, then return to a routine request once the situation is safe.